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Context: Disabled employees faced repeated trauma explaining needs to new managers, indicating cultural barriers.
Approach: Created Reasonable Adjustments Passport (a personalised document outlining agreed workplace adjustments) to embed support in organisational culture.
Implementation:
- Working group included colleagues with lived experience
- Completed comprehensive impact assessments
- Created personalised documents for each disabled employee
- Supported manager understanding of passport use
- Integrated into organisational support structures
Impact:
- Staff report passport as “instrumental” in manager transitions
- Eliminated need to “retell their story”
- Increased confidence in discussing adjustments with new managers
- Moved towards more systematic disability support
Key learning:
- Simple tools can create significant cultural change
- Lived experience input creates effective solutions
- Embedding in standard processes normalises support
- Documentation reduces emotional burden