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SQA: Comprehensive data and employee network approach

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Case Study

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Context: SQA needed robust data to understand workforce equality demographics and make informed decisions that advance equality, diversity, and inclusion.

Approach: SQA implemented comprehensive equality policies and established clear accountability structures for workforce diversity monitoring and employee networks.

Implementation – Data Matters campaign:

  • Collaborated with employee networks to align equality data questions with Scotland’s Census 2022
  • Developed a ‘Data Matters’ campaign that increased colleagues completing their equality data on internal systems
  • Employee networks provided concrete examples of how data had been used, such as evidence of success in the Disability Confident scheme

Impact:

  • Achieved over 80% equality data declaration rates across all categories
  • Recorded an increase in interviews offered to disabled applicants who met minimum requirements
  • Over one hundred staff identified as unpaid carers, leading to development of a Carers Network
  • Created a Carer Support Hub and carers policy
  • Delivered internal awareness raising workshops to understand carer needs

Key learning:

  • Employee networks must have clear connections to data collection and business improvement
  • Networks should reflect preferred language and terminology of their communities
  • Data campaigns are more effective when led by employee networks themselves
  • Regular monitoring and adaptation based on network insights drives meaningful change

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