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National Care Service Charter of Rights

Last Updated
15 April 2026
Source
Scottish Government

Resource Tags

Content Types:

Governance Document Guidance

Relevant Driver(s):

1. Strengthening leadership 2. Developing accountability and transparency 3. Ensuring effective regulatory and policy environment 4. Using evidence and experience

Specific Action(s):

1C. Create an equality and human rights charter 1D. Ensure compliance with legal obligations 2D. Report on progress regularly 3A. Understand legal obligations 3B. Develop equality and human rights policies 4B. Engage with lived experience and work meaningfully with communities

Implementation Levels:

Development
Foundation

Prior Knowledge Required:

Basic

Organisation Size:

Large Medium Small

Sector:

Government Health and social care Local authorities Third Sector

Role:

Frontline Staff Healthcare Professionals Legal & Compliance Staff Policy Officers/Makers Senior Leaders/Management

Resource content

A rights-based charter setting out what people accessing social care, social work and community health support in Scotland can expect and are legally entitled to. Covers equality and non-discrimination, dignity and respect, involvement in care decisions, support networks, independent advocacy, and how to give feedback or make a complaint. Includes a glossary and useful contacts. Available in multiple formats and languages.

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