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Consumer Duty Guidance

Last Updated
11 March 2026
Source
Consumer Scotland

Resource Tags

Content Types:

Guidance

Relevant Driver(s):

1. Strengthening leadership 2. Developing accountability and transparency 3. Ensuring effective regulatory and policy environment 4. Using evidence and experience

Specific Action(s):

1D. Ensure compliance with legal obligations 2D. Report on progress regularly 3A. Understand legal obligations 3B. Develop equality and human rights policies 4B. Engage with lived experience and work meaningfully with communities

Implementation Levels:

Development

Prior Knowledge Required:

Basic

Organisation Size:

Large Medium Small

Sector:

Education Government Health and social care Local authorities

Role:

Legal & Compliance Staff Policy Officers/Makers Senior Leaders/Management

Resource content

Guidance from Consumer Scotland to help public authorities comply with the consumer duty under the Consumer Scotland Act 2020. Covers what the duty requires, how to carry out a consumer duty impact assessment, how to engage with consumers including those in vulnerable circumstances, and how to publish required annual statements. Includes templates and an evaluation tool. Part of a wider suite of Consumer Scotland guidance.

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